1. Introduction
1.1 We are dedicated to protecting the privacy of our website visitors, service users, individual customers, and customer personnel.
1.2 This policy applies when we control the personal data of these individuals, where we determine how and why their data is processed.
1.3 Our website includes privacy controls that allow you to manage how we process your personal data. These controls let you specify preferences for direct marketing communications and limit how your data is collected, shared, and published.
1.4 Cookies are used on our website. If these cookies are not necessary for providing our website and services, we will ask for your consent when you first visit.
1.5 References to “we,” “us,” and “our” pertain to Endo Markets LTD.
2. Types of Personal Data We Collect
2.1 This section outlines the general categories of personal data we process and, where applicable, details about data not obtained directly from you.
2.2 We may process contact data such as name, email address, telephone number, postal address, and social media identifiers. If you log in using a social media account, some contact data may come from that provider.
2.3 Account data related to your website user account may include identifier, name, email address, business name, account creation details, and marketing preferences. Some account data may be generated by our website.
2.4 Profile data from your personal profile on our website includes information like name, address, contact details, profile pictures, and personal details. If you use social media to log in, profile data may come from that platform.
2.5 Customer relationship data pertains to interactions and communications between us, including your classification in our customer management system.
2.6 Service data includes information about your use of our services and purchases made, sourced from you and our services.
2.7 Transaction data related to purchases, including name, contact details, and payment information, is processed for transaction purposes.
2.8 Communication data includes content and metadata from communications sent to or received from you, with metadata generated by our website’s contact forms.
2.9 Usage data comprises information about your use of our website and services, including IP address, location, browser type, and usage patterns, sourced from our analytics tracking.
2.10 Do not provide others’ personal data unless prompted.
3. Purposes and Legal Bases for Processing
3.1 This section outlines the purposes and legal bases for processing personal data.
3.2 Operations include website management, order processing, service provision, invoicing, and credit control. Legal basis: legitimate interests or contract performance.
3.3 Publications may involve publishing account, profile, or service data per user instructions.
3.4 Relationships and communications aim to manage relationships, provide support, handle complaints, and communicate (excluding direct marketing). Legal basis: legitimate interests.
3.5 Personalization uses account, service, and usage data to tailor content and ads for a personalized experience. Legal basis: legitimate interests.
3.6 Direct marketing involves using contact, account, profile, customer relationship, and transaction data for marketing purposes. Legal basis: legitimate interests.
3.7 Research and analysis uses usage, service, and transaction data to analyze website and service use. Legal basis: legitimate interests.
3.8 Record-keeping ensures comprehensive business records. Legal basis: legitimate interests.
3.9 Security involves processing data for website and business protection against fraud and other criminal activities. Legal basis: legitimate interests.
3.10 Insurance and risk management uses personal data for insurance coverage and risk management purposes. Legal basis: legitimate interests.
3.11 Legal claims involve processing personal data for legal claims’ establishment, exercise, or defense. Legal basis: legitimate interests.
3.12 Legal compliance processes personal data for legal obligations or vital interests.
4. Sharing Personal Data
4.1 Personal data may be disclosed to group companies, insurers, professional advisers, and third-party suppliers for specific purposes as outlined.
4.2 Financial transactions are handled by payment service providers like Stripe, with transaction data shared as necessary.
4.3 Contact data from website inquiries may be shared with selected third-party suppliers to facilitate direct contact.
4.4 Personal data may be disclosed for legal compliance, vital interests, or legal claims.
5. Retention and Deletion of Personal Data
5.1 Outlines data retention policies to comply with legal obligations.
5.2 Specific retention periods for different types of personal data are detailed.
6. Security of Personal Data
6.1 Details technical and organizational measures to secure personal data against loss, misuse, or alteration.
6.2 Encryption methods for secure storage and transmission of sensitive data.
6.3 Acknowledges inherent risks of internet data transmission.
6.4 Emphasizes user responsibility for password security.
7. Your Rights
7.1 Outlines rights under data protection law, including access, rectification, erasure, restriction, objection, data portability, complaint to supervisory authority, and withdrawal of consent.
7.2 Rights are subject to certain limitations and exceptions.
8. Cookies
8.1 Defines cookies and their purposes, including authentication, shopping cart maintenance, and analytics.
8.2 Details use of cookies by service providers like Google Analytics and Facebook.
8.3 Provides guidance for managing cookies and their impact on website usability.
9. Amendments
10.1 Policy updates are published on the website; significant changes may be notified by email.